Seller: SterlingBridge Trading Limited, a company registered in Hong Kong, trading as Majlux
Email: 18314461594@163.com
Phone: 17681905245
Registered location: Hong Kong
30-Day Return Period
You may request a return within 30 days after receiving your item.
Return Eligibility
To be eligible, the item must be in the same condition in which it was received, unused, with any original tags, and in its original packaging. A receipt or other proof of purchase is required.
Items That Cannot Be Returned
Returns are not accepted for personalized or custom-made products, perishable goods, personal-care goods, hazardous materials, gift cards, final-sale items, or items damaged through misuse. Contact us before purchasing if you are unsure whether an item is returnable.
How to Request a Return
Email 18314461594@163.com or call 17681905245 within the return period. Include your order number, the item you wish to return, the reason, and photos when the item is damaged or incorrect. Returns sent without prior authorization may not be accepted. Approved return instructions and the applicable return address will be provided by customer service.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery and contact us promptly if an item is defective, damaged, or incorrect so we can review and resolve the issue.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, contact us.
European Union Cooling-Off Right
Where applicable, customers in the European Union may cancel or return an order within 14 days without providing a reason, subject to mandatory legal requirements.