Refund policy

We have a 30-day return policy, which means you may request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at 18314461594@163.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at 18314461594@163.com.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, including food, flowers, or plants; custom products, including special orders or personalized items; and personal care products, such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on promotional products or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at 18314461594@163.com.

Email: 18314461594@163.com

Please feel free to contact us if you have any questions. Our company does not support returns or exchanges.